Free browser notifications
Visitors can choose to be notified when it is their turn. Included with free service queues.
Click-and-collect queue management
Organize customers arriving to collect online purchases. Give each visitor a clear turn while staff locate and hand over the order.
Where waiting gets complicated
Several collection customers can arrive together, and retrieving a large order takes longer than a small parcel. Order confirmation alone does not tell visitors who is next at the desk.
Service queue
How the workflow works
Customers join by QR code or link, follow their place on their phone, and staff call one customer at a time.
- Create a service queue and place its QR code or link where customers arrive.
- Customers take a digital ticket and follow their place and estimated wait on their phone.
- Staff advance the queue as they are ready. Show the current number on a shared screen.
A practical example
At a collection desk, arriving shoppers scan the queue QR code. Staff call the next ticket and check the customer’s order confirmation in the existing system. The Linelemon ticket shows their service turn; it is separate from their purchase number.
SMS and browser notifications
Keep visitors informed while they wait in a service queue.
Pro advance notifications
Let visitors know when they are next, before it is their turn. Enable this browser reminder for each service queue with Pro.
Pro SMS reminders
Visitors can opt into one SMS when they are next. Requires Pro, SMS enabled for the queue and separate prepaid balance paid by the business.
Browser notifications require permission. On iPhone, add the queue page to your Home Screen and open it there to enable them.
SMS requires no installation. Availability and message prices depend on the destination. Sign in and open Notifications to see current countries and prices.
Questions before you start
Does joining the queue confirm that a purchase is ready?
No. Your existing order system confirms readiness. Linelemon organizes people waiting at the collection point; staff still verify the purchase and collection details.
Can this run alongside our booking or checkout system?
Yes, as a separate queue for people waiting for service. Your existing system still handles bookings, payments and customer records. Staff manage the queue in Linelemon; it does not automatically synchronize with those systems.
What equipment and connection do we need?
Use an internet-connected phone, tablet or computer for staff, and a browser on a screen for the display. Customers do not need to install an app to join a queue or view the board. Keep the internet connection available during service.
What is free, and when do we need Pro?
Yes. Service queues and pickup boards are free to use. Browser notifications when it is your turn in a service queue are also free. Customize Pro is an optional paid subscription for branding, customization and advance queue reminders. SMS reminders require Pro and separate prepaid balance.
Explore related businesses
Retail storesGive customers a place in the service queue while they keep browsing. Organize requests at the help desk, returns counter or advice area.Repair shopsOrganize people waiting to drop off a device, discuss a repair or collect a finished item. Keep the queue at the desk separate from the repair job itself.OpticiansGive walk-in visitors a clear turn for frame advice, adjustments and collections. Let them browse frames while they follow their place in the queue.
Your next queue could be digital.
Give customers a better way to wait and your team an easier way to manage the rush.
Create your first service queue or pickup board with Linelemon. It's free, simple, and ready when you are.
